1. Who we are
The Glow Squad Pty Ltd is an Australian company providing professional business and consulting services. Our registered details are:
- Company name: The Glow Squad Pty Ltd
- Australian Business Number (ABN): 90 703 624 042
- Location: Melbourne VIC, Australia
- Website: https://theglowsquad.online
- Contact email: ceo@theglowsquad.online
2. The Australian Privacy Principles
We are bound by the Australian Privacy Principles (APPs) set out in Schedule 1 of the Privacy Act 1988 (Cth). These principles govern how Australian organisations collect, hold, use and disclose personal information. This policy describes how we apply those principles in our day-to-day operations.
3. What personal information we collect
The types of personal information we may collect include:
- Your name and contact details, such as your email address and business address;
- Your business name, position and organisation details;
- Information you provide when submitting an enquiry, requesting a quote or engaging our services;
- Records of communications between you and our team;
- Billing and invoicing information necessary to provide our services;
- Technical information such as IP address, browser type and pages visited, collected through cookies and analytics tools.
Where practicable, we collect personal information directly from you. We do not knowingly collect sensitive information (such as health, racial or religious information) unless it is reasonably necessary for providing our services and you have consented to that collection.
4. How we collect personal information
We generally collect personal information through:
- Forms submitted on our website, including our contact form and quote request form;
- Email correspondence sent to us;
- Phone, video or in-person consultations where you choose to share information with us;
- Third-party referral partners, where you have consented to the referral;
- Automated technologies such as cookies and website analytics when you browse our site.
5. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes including:
- Responding to your enquiries and providing requested information;
- Preparing quotes and proposals for our business and consulting services;
- Delivering, managing and improving the services we provide to you;
- Billing, invoicing and record-keeping associated with our engagements;
- Complying with our legal and regulatory obligations in Australia;
- Analysing website usage so we can improve the performance and content of our site.
We will not use or disclose your personal information for a purpose other than the primary purpose of collection, unless you have consented, the information is not sensitive information and the use is directly related to the primary purpose, or the use is otherwise permitted or required by law.
6. Disclosure of personal information
We may disclose your personal information to:
- Service providers who assist us with website hosting, email delivery, data storage, accounting or professional advisory services, who process information on our behalf under contractual confidentiality obligations;
- Professional advisers such as auditors, accountants or lawyers, where reasonably required;
- Government bodies, regulators or law enforcement agencies, where required or authorised by Australian law.
We do not sell, rent or trade your personal information to third parties for their own marketing purposes.
7. Overseas disclosure
Some of the third-party service providers we use, such as cloud hosting and email platforms, may store or process data on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient handles that information in a manner consistent with the Australian Privacy Principles, including through contractual arrangements.
8. Cookies and website analytics
Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences and gather aggregated statistics about site usage. Most browsers allow you to refuse cookies or delete them through your browser settings; however, refusing cookies may affect the functionality of some parts of our website. Analytics data is used in de-identified or aggregated form wherever practicable.
9. Data quality
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. If you believe any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us and we will take reasonable steps to correct it.
10. Data security and retention
We take reasonable steps to protect the personal information we hold from misuse, interference, unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting access to personnel who need the information to perform their duties. We retain personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by applicable Australian record-keeping laws, after which it is securely destroyed or de-identified.
11. Access to and correction of your personal information
You may request access to the personal information we hold about you, or request corrections to it, by contacting us at ceo@theglowsquad.online. We will respond to your request within a reasonable period. In some circumstances permitted by the Privacy Act, we may decline a request for access; if we do so, we will provide you with a written explanation and information about how you may complain about our decision.
12. Direct marketing and opting out
We may use your contact details to send you information about our services that we believe may be relevant to you. Every direct marketing communication we send will include a simple way for you to opt out of future communications, and you may also request not to receive direct marketing at any time by emailing ceo@theglowsquad.online.
13. Anonymity and pseudonymity
Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, in most cases we will need your contact details in order to respond to enquiries, prepare quotes or deliver services.
14. Making a privacy complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at ceo@theglowsquad.online with the details of your concern. We will acknowledge your complaint promptly and investigate it fairly and thoroughly, providing a written response within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
15. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of the most recent update. We encourage you to review this policy periodically.
16. Contacting us about privacy
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
The Glow Squad Pty Ltd
ABN 90 703 624 042
Melbourne VIC, Australia
Email: ceo@theglowsquad.online
You may also use our contact page to send us a written enquiry, and we will respond to privacy-related queries by email.